These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly made available online, through any mobile device, by email or by telephone. By accessing, browsing and using our website or any of our applications through whatever platform (hereafter collectively referred to as the “website”) and/or by completing a booking, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).
These pages, the content and infrastructure of these pages, and the online accommodation booking service provided on these pages and through the website (the “service”) are owned, operated and provided by Ootycottages (“ootycottages.com”, “us”, “we” or “our”) and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.
Scope of our Service
Through the website we (ootycottages.com) provide an online platform through which all types of temporary accommodation (for example, cottages, Resorts collectively the “accommodation(s)”), can advertise their rooms for booking, and through which visitors to the website can make such bookings. By making a booking through ootycottages.com, you enter into a direct (legally binding) contractual relationship with the accommodation provider at which you book. From the point at which you make your booking, we act solely as an intermediary between you and the accommodation, transmitting the details of your booking to the relevant accommodation provider and sending you a confirmation email for and on behalf of the accommodation provider.
When rendering our services, the information that we disclose is based on the information provided to us by accommodation providers. As such, ootycoattges.com updating all rates, availability and other information which is displayed on our website provided by the accommodation providers and they are fully responsible for. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each accommodation provider remains responsible at all times for the accuracy, completeness and correctness of the (descriptive) information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, star rating of any accommodation made available.
Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.
Prices and Best Price Guarantee
The prices on our site are highly competitive. All prices on the Ootycottages.com website are per room for your entire stay and are displayed excluding VAT and all other taxes (subject to change of such taxes), unless stated differently on our website or the confirmation email.
Sometimes cheaper rates are available on our website for a specific stay at an accommodation premises, however, these rates made by accommodations may carry special restrictions and conditions, for example in respect to cancellation and refund. Also, rates quoted on the site may vary from time to time which purely depends on the accommodation provider. Please check the room and rate details thoroughly for any such conditions prior to making your booking.
Obvious errors and mistakes (including misprints) are not binding.
All special offers and promotions are marked as such.
Our service is free of charge because, unlike many other parties, we will not charge you for our service or add any additional (booking) fees to the room rate. Government service charges are applicable.
Credit card, Debit Card or bank transfer
Payment is safely processed from your credit/debit card or bank account to the bank account of the accommodation provider through a third party payment processor
For certain (non-refundable) rates or special offers, please note that accommodation providers require that payment is made upfront by credit card/debit card or online transfer to the account, and therefore your credit card may be pre-authorized or charged (sometimes without any option for refund) upon making the booking. Please check the room details thoroughly for any such conditions prior to making your booking.
In the event of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible. In the event that your Credit Card Company or bank charges the deductible from you because of unauthorized transactions resulting from a booking made on our website, we will pay you this deductible amount. In order to do that, please make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately by email (firstname.lastname@example.org). Please state ‘credit card fraud’ in the subject line of your email and provide us with evidence of the deducted Amount .This applies only to credit card bookings made using ootycottages.com secure server and the unauthorized use of your credit card resulted through our default or negligence and through no fault of your own while using the secure server.
By making a booking with an accommodation provider, you accept and agree to the relevant cancellation and no-show policy of that accommodation provider, and to any additional (delivery) terms and conditions of the accommodation provider that may apply to your booking or during your stay, including for services rendered and/or products offered by the accommodation provider (terms and conditions of an accommodation provider can be obtained with the relevant accommodation provider). Please note that certain rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your booking. Please note that a booking which requires full payment may be cancelled (without a prior notice of default or warning) in accordance with the relevant payment policy of the accommodation and the booking
If you wish to review, adjust or cancel your booking, please contact the customer support either by phone or email. Please note that you may be charged for your cancellation in accordance with the accommodation provider’s cancellation, (pre)payment and no-show policy or not be entitled to any repayment of (pre)paid amount. We recommend that you read the cancellation and no-show policy of the accommodation provider carefully prior to making your booking and remember to make further payments on time as may be required for the relevant booking.
Rating and guest reviews
The default setting of the rating of accommodation on our website is ‘Recommended’ (or any similar wording) (the ” Rating”). For your convenience we also offer other ways to rate accommodation. Please note that the Rating is created through a fully automatic system based on multiple criteria.
Guests can login into their account anytime using their username and password and post the review of their stay.
The completed guest review will be uploaded onto the relevant accommodation property’s information page on our website for the sole purpose of informing potential customers of your opinion of the service and quality of the accommodation, and may be used and placed by ootycottages.com at its sole discretion (e.g. for marketing, promotion or improvement of our service) on our website or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by ootycottages.com and our business partners. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The guest review form should be regarded as a survey and does not include any future offers, invitations or incentives whatsoever.
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your booking as set out in the confirmation email (whether for one event or series of connected events).
However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (a) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (b) any inaccuracy relating to the) information (including rates, availability and ratings) of the accommodation as made available on our website, (c) the services rendered or the products offered by the accommodation provider or other business partners, (d) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (e) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation or any of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the website, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
Whether the accommodation you stay at charges you (or has charged you) for your room, or we are facilitating the payment of the room price, you agree and acknowledge that the accommodation is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the room price to the relevant tax authorities. ootycottages.com is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the room price to the relevant tax authorities.
Intellectual property rights
Unless stated otherwise, the software required for our services or available at or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by ootycottages.com its suppliers or providers.
ootycottages.com exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel including infrastructure of the website on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our translated content (including guest reviews) or would otherwise own any intellectual property rights in the website or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to ootycottages.com. Any unlawful use or any of the aforementioned actions or behavior will constitute a material infringement of our intellectual property rights including copyright and database right.